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How to use SolidWorks RX Tool?

SolidWorks Rx is a tool installed together with SolidWorks and is highly helpful for keeping a SolidWorks installation in good shape and obtaining data that you may utilize for troubleshooting. With a three-step problem capture wizard, SolidWorks RX enables you to diagnose and comprehend the effects of your existing hardware and operating system on using SolidWorks. It also offers suggestions for improvements and aids in documenting and communicating technical support concerns. An additional troubleshooting program called SolidWorks RX seeks to accomplish the same thing as SolidWorks by enabling users to quickly and easily produce logs, videos, and files to submit to technical support, making it a crucial troubleshooting tool for users. You’ll have the diagnostic tools to identify and resolve any issues you encounter if you know how to use the SolidWorks Rx tool.


Windows’ start menu and the SolidWork task pane’s SolidWorks Tools section offer access to SolidWorks Rx.

You can select Programs from the Windows Start menu. After that, choose SolidWorks 20xx and go to the SolidWorks Tools folder. If you’re using Cortana, you may search for the name or manually navigate the programs on the newer Windows platform.

Why use SolidWorks Rx?

You may monitor and test the performance of your computer and SolidWorks with the aid of SolidWorks Rx, a useful application. This window appears when you launch SolidWorks Rx.

A list of tabs will then appear at the top of your window. These are also displayed as hyperlinks in the first inset window for easier access. Another one is below the top inset.

You can utilize these two tools for testing purposes.

  1. You can assist session of SolidWorks will be launched by selecting the “Click here to Launch SolidWorks in OpenGL mode” link without needing a CAD video card. This feature might be a useful test to determine whether the SolidWorks graphic issue is related to your graphics card, graphics card firmware, or graphics card software.
  2. You will also notice a tool that says, “Click here to open SolidWorks without using the Tools/Options settings.” To start SolidWorks, click this link. Because this tool ignores your SolidWorks Tools and System Choices, you might use it as a test to confirm that the SolidWorks issue you are experiencing is caused by anything you have customized in your options or something that isn’t working properly.

SOLIDWORKS Rx Diagnostics Tab

Your current system settings and hardware that impact SolidWorks are listed here. The graphics card data at the top is the most significant. The best place to get a tested SolidWorks video card driver for your system is to visit the SolidWorks video card test page and browse the selection.

A driver that is out of date can cause instability and odd graphical behaviors.

You might need to upgrade your graphics if your graphics card is outdated by heading to the website for video card testing. A notice regarding our toolbox’s diagnostic test is also shown.

SOLIDWORKS Rx Troubleshoot Tab

For full access, you’ll need to log in to your SolidWorks Customer Portal. In the SolidWorks Knowledge Base, there are 12 categories that you may investigate to correct information, as you can see from the list (KB).

System Maintenance 

Several optional automatic actions may be performed with only one click.

  • Clean SolidWorks backup directory
  • Clean SolidWorks temporary directory
  • Clean Windows temporary directory
  • Clean temporary internet files
  • Cleaning temporary files in SolidWorks data folders
  • Run Checkdisk
  • Run Windows Defragmenter

SolidWorks Rx Problem Capture Tab

SolidWorks could or might not be operating in the background, depending on how the tool is used. For instance, you may launch Rx and start recording a video of what you see if a problem arises during your SolidWorks session. This knowledge is helpful when attempting to solve problems. As well as obtaining crucial operating system information, you may use this information to capture the process flow that led to the issue you are experiencing in SolidWorks. A Problem Capture consists of three phases.

STEP 1: Record

You will see this screen after clicking “Start capture.”

You should click the “Start Recording” button.

‘Use Current Session’ is the option you’ll most frequently choose. Select “Restart SolidWorks Now” if you want to launch a fresh SolidWorks session and show the problem in its entirety.

The “Start Recording” button should be clicked.

Note: You must capture the SolidWorks menus, and you will not capture the SolidWorks graphics if you have two monitors and the menus do not appear there. You can capture and access the entirety of SolidWorks while you record this problem. Click record and move the record menu window aside. When you’re finished recording, click ‘Finish Recording.’

You will then be prompted to close SolidWorks to complete the remaining steps of the problem capture.

STEP 2: Package Files

Make sure to pick a location to preserve this information so you do not have to seek it once the problem capture creation is finished. If required, add your SolidWorks files using the ‘Add More Files to Zip’ option.

Then click “Continue to Step 3.”

STEP 3: Description 

You must fill out the form for problem capture details must be filled out entirely.

You can store all your RX packages after you choose “OK.” Alignex will need to get the generated zip folder. Please submit the zip folder to our FTP server if it exceeds 10MB.

Your RX package will be stored after you choose “OK.” Alignex will need to get the generated zip folder. Please submit the zip folder to our FTP server if it is greater than 10MB.

SOLIDWORKS Rx Reliability Tab

You may get details on sessions that have ended within the last 60 days on the Reliability page. You may use this tab to display various colored icons in the daily summary.

  • Blue is a normal termination
  • Orange is terminated by user

Red denotes an unexpected termination.

The “Session Ending” section provides a list of Windows events for sessions that ended abruptly or at the user’s request. This part covers things like network outages or driver accidents. The Reliability tab shows a call stack for sessions that end abruptly. To see the list, click the number within the session with the same stack. You may use this information to convey crucial details regarding what might be causing SolidWorks to shut down. Windows drivers and patches are shown by Windows and installation events.

(This information is collected into a zipped file folder when you create the Problem Capture.)

SOLIDWORKS Rx Benchmark Tab

Using the SolidWorks Performance Benchmark Test, you can run tests and compare outcomes with other SolidWorks users.

To run a Benchmark, keep in mind the following:

  • Before you begin, restart your computer.
  • Depending on your computer arrangement, this test might take 30 minutes or more. 
  • During this test, do not use your computer for any other purposes.


Learning how to use the SolidWorks RX tool is very important in the aspect of troubleshooting SolidWorks issues. You may quickly record video and diagnostic data using the SolidWorks Rx tool to diagnose issues, evaluate system performance and update your video card driver. You may also use it to test your knowledge and see how well you performed in relation to other SolidWorks users. This keeps you progressing.