Home » Maximizing Your SolidWorks Experience: How to Use the SolidWorks Knowledge Base?

The Knowledge Base may be viewed as a comprehensive online resource for all things Solidworks. It includes a substantial quantity of information on faults and warnings, the operation of various software components, etc. From solutions that clarify what specific actions take place or what failures signify to software issues that have been found and if they have been fixed.

When your Solidworks license is active under a subscription, several helpful benefits are accessible. One of them is using the Customer Portal to access the Solidworks Knowledge Base.

What is Solidworks Knowledge Base?


It is a database of knowledge on anything Solidworks-related and is available online, usually called the Solidworks KB. It offers a wealth of information on the functionality of various software features as well as warnings, problems, and functionality. The Knowledge Base specializes in providing thorough remedies and troubleshooting strategies for specific issues that arise inside of Solidworks, even if it also offers how-to articles and basic information on using the software. Solidworks resellers go here first to learn more about error messages in order to have access to the knowledge and experiences of the community of users worldwide.

The Solidworks Knowledge Base may be used by users and resellers alike to locate solutions that explain what certain objects do or what errors indicate, as well as reports of issues that the software has encountered (and whether or not such bugs have been fixed). Frequent Solidworks users are advised to become familiar with the Knowledge Base and utilize it as needed. This recommendation also applies to IT professionals who often install Solidworks.

How to Access the Solidworks Knowledge Base

You will require a few things in order to access the Solidworks Knowledge Base. You must possess the following:

  • Account for the Customer Portal
  • A license number for Solidworks linked to that account License must be attached to a current subscription.

Visit customerportal.solidworks.com and click “Create a SOLIDWORKS ID” to create one if you don’t already have one. There may not be a license registered to the account, or the license that is registered may not be on subscription if you notice locks on the majority of the links (including the Knowledge Base). Your license number should have been required while setting up your account; if it wasn’t, you might add it after logging in. You will find your license number under “My Products” if you were successful in registering it during setup; otherwise, click “Register My Products.” You will be directed to a different page where you must enter your license number, which is 24 digits long.

You may access the Knowledge Base by selecting the link under “My Support” after registering your license, which is on a subscription.

How to Use the Solidworks Knowledge Base

You can include keywords from error messages or details about the behavior once you’re in the Knowledge Base. Any articles that include those keywords will be retrieved. Make sure to check your spelling because there isn’t a spell checker. To locate the information that is most pertinent to you, try various combinations of phrases to restrict or broaden the results. Solutions (labeled as “S-0XXXXX”) and Bugs/Enhancements (labeled as “SPR XXXXXX”) are both included in the search results. A software performance report, or SPR, enables you to keep track of faults with the program or requests for changes to its behavior. By choosing the boxes on the left side of the screen, you may filter the results.

Although “Document Type,” where you may filter by Solution or SPR, and “Language” is the most used filters, other filters can be applied as necessary. View the reference screenshot below. You may use the search to find the precise data if you are provided a particular Solution or SPR number.

Solidworks and resellers may have access to more details about the issue’s scope, disposition, potential fixes, or known methods for its replication. Send the SPR and any other relevant information to Support for additional investigation if you think your problem corresponds to one in the SPR.

Currently, you can utilize the Solidworks Knowledge Base to assist with some of your Solidworks queries! As was said at the outset, this Knowledge Base excels at locating particular error message answers in great detail and maybe a priceless tool in your Solidworks usage. Solidworks is fun to use!

Easy Guides for Searching the Knowledge Base

In the knowledge base, you can search through different contents that can help you with the use of Solidworks generally. The following advice can help you get better Knowledge Base (KB) search results:

  • Make use of basic words and phrases.
  • The arrangement of the terms in the search field is irrelevant when looking for specific words. Any answer or article that contains all of the above keywords will be returned by KB search.
  • Only double-quotation marks and the asterisk (*) are accepted as search operators in the Solidworks Knowledge Base search engine. The AND, OR, NOT, and other Boolean operators are not supported in Knowledge Base searches.
  • Place the phrase within “double-quotation marks” to find a specific phrase. The text of error messages may be found using this method. Remember that the number of results decreases as the phrase becomes longer.
  • Put an asterisk in front of or behind the search phrase to look for answers that include different versions of a certain word or text. For instance, a search for the keyword Win* will provide results that include the terms Windows, WinNT, Window, etc. Information, including the phrases, install, installing, installation, etc., is returned by the search term install*.
  • Use accurate spelling. Misspelled words are indeed checked by the Knowledge Base search.
  • To refine your search results, use the Refine your Search options. Because the results are dynamic and dependent on your search keywords and chosen criteria, this is referred to as guided navigation.
  • You may alter your search results by adding or removing filters.


There you have it, the basic details on what is Solidworks Knowledge Base and how to use it. You will find the Solidworks Knowledge Base really handy. Generally, subscribing to use the Solidworks Knowledge Base is worth it as a Solidworks expert. It doesn’t only give relevant information that bails you out of tight situations in your designs; it gives up-to-date information.